Privacy Policy

Cosmo is a New York company incorporated as The Extraordinary Company, LLC. (hereinafter, “The Extraordinary Company”, “we”, or “us”). We want you to know what information we learn about you when you visit our website (www.trycosmo.com, or any link affiliated thereto, the “Site”), what we do with that information, and any other information you voluntarily provide us through this Site or by other means and how you can view or change the information we have. This Privacy Policy (“Policy”) describes our practices for information collection and use. It does not apply to information you might provide on another site nor does it apply to information you may provide to us through other means, such as postal mail or social media. By accessing this Site, you consent to the terms of this Policy. If you do not consent to this Policy, you should leave the Site immediately.

COLLECTION & USE OF INFORMATION

We collect certain personal information in order to provide the best experience possible and fulfill orders. We may collect the following personal information from you:

  • Contact Information such as name, email address, mailing address and phone number
  • Billing Information such as credit card number and billing address
  • Account registration details such as username and password
  • Preferences Information such as product wish lists, order history, marketing preferences, and reminder and notification preferences
  • Survey responses, if you participate in one of our surveys
  • Message text, if you communicate with us via our help desk or online chat

In order to access certain features and functions, you may be required to access the Services by logging in through a social networking site (for example Facebook or Instagram) (“SNS”). By proceeding, you are allowing the Site to access your information and you are agreeing to the SNS’s Terms of Use in your use of the Site. If you are not currently registered as a user of the Site, and you click on “Sign up” or “Log in” using an SNS that we support, you will first be asked to enter your SNS credentials and then be given the option to register for the Site. In this case, we may receive information from the SNS to make it easier for you to create an account on the Site and show our relevant content from your SNS friends. Any information that we collect from your SNS account may depend on the privacy settings you have with that SNS, so please consult the SNS’s privacy and data practices.

 

As is the case for most websites, we automatically gather information about each visit to our Site such as your IP address, time and date of visit, web browser type, referring/exit pages and operating system. We may retain this information for system administration, order verification, internal marketing and system troubleshooting purposes.

 

We use this information to:

  • Fulfill your order
  • Send you an order confirmation
  • Recommend products you may be interested in purchasing
  • Send you requested product or service information
  • Send you reminders
  • Send product updates or warranty information
  • Respond to customer service requests
  • Administer your account
  • Send customer communications
  • Send you marketing communications
  • Respond to your questions and concerns
  • Improve our Site and marketing efforts
  • Conduct research and analysis
  • Display content based upon your interests
INFORMATION SHARING

We will only share your personal information with third parties in ways that are described in this privacy statement. We do not sell personal information to third parties. We do not authorize the collection of visitors’ personally identifiable information by any third parties for the third parties’ use. We may provide your personal information to companies that provide services to help us with our business activities such as charging your order, shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information:

  • If required by law (ie a subpoena or similar legal process)
  • When we believe in good faith that disclosure is needed to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request; or
  • To any other third party with your prior consent to do so.

We may share non-personal information (such as the number of daily visitors to a particular web page or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.

THIRD PARTY WEBSITES

Our Site may contain links to third party websites. When you click on a link to any other website or location, you will leave our Site and go to another site, and another entity may collect personal data or anonymous data from you. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of your personal information after you click on links to such outside websites. We encourage you to read the privacy policies of every website you visit. The links to third party websites or locations are for your convenience. They do not signify our endorsement of such third parties or their products, content or websites.

CHILDREN UNDER AGE 13

Our Site is not directed at children under the age of 13. As a result, we will not knowingly collect information from minors in the United States with or without consent from their parents or guardians.

COOKIES 

When you visit this Site, we use cookies and similar technologies to collect information and enhance your experience online through web browsers and applications. This site may only function properly if cookies are enabled. Native uses persistent cookies to authenticate that you have visited the site before and display content that is relevant and specific to you. Cookies are very small files that store information about your visit to and use of this Site. Most major commercial internet sites use them and they make your internet-surfing more useful and less time-consuming for you because they store information that is reusable each time you visit this Site, such as preferences you have chosen to share with us. Cookies allow us to provide information that is more meaningful to you without asking you the same questions every time you visit us. You may get also cookies from our advertisers and service providers.

Accepting cookies through your web browser is your personal choice. You can set your browser to disable cookies. However, if you choose not to accept cookies, we may not be able to provide you with as good of an experience as one that is specifically tailored to your needs by utilizing the cookie and you may not be able to utilize some features of the Site.

We may also use our own cookies to provide you with personalized online display advertising tailored to your interests.

CHANGES TO PRIVACY POLICY

We reserve the right to change or update this Policy at any time.